The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification is designed for candidates who have worked as a functional consultant for at least 3 years and possess skills to deal with Dynamics 365. Also, if you are capable of offering solutions related to Dynamics 365 to customers, have skills to collaborate with developers, solution architects, and project managers, then you are an ideal candidate for this accreditation. To advance your skills in this sphere and become a certified professional, you are to pass the PL-200 and MB-240 exams.
Since the tests are intended for skilled individuals, you can doubt your competence. For this purpose, Microsoft recommends you to work as a functional consultant on a project or several projects related to Dynamics 365, check the material offered on the Microsoft Learn training platform, be engaged in hands-on practice, or take an instructor-led training course.
The first exam you need to sit for is known as Microsoft Power Platform Functional Consultant, simply coded as PL-200. The second exam is devoted to Microsoft Dynamics 365 Field Service Functional Consultant topic and has the MB-240 code. You will be given 40-60 questions to complete in each evaluation. The time frame allocated for each exam is 2 hours. Within this time, you need to solve all the items of various types, such as hot spot, mark review, case studies, short answer, multiple choice, active screen, among many. Before taking the exam you are to pay an exam fee, which is $165 per each exam.
Exam PL-200 spins around such topics as Microsoft Dataverse configuration, apps creation with the help of Microsoft Power Apps, Microsoft Power Automate creation and management, Microsoft Power Virtual Agents chatbots implementation, Microsoft Power Apps integration, and solutions management. In this exam, you should demonstrate your skills in managing data models, creating and operating logic, configuring Dataverse as well as security settings. Your ability to create apps of different types will also be measured. In this test, you should demonstrate the skills necessary to utilize classic workflows, business process, and desktop flows. In addition, your skills to create topics, chatbots, and templates, apply AI Builder, and manage solutions will be evaluated as well.
The Microsoft MB-240 exam tests your knowledge of configuring settings, products, and service pricing. You should be competent in managing bookable resources, thus, you should be ready to demonstrate your skills in creating geocoding, specifying locations for resources, creating pay types and rates, controlling time offs requests, configuring types of resources and combining Dynamics 365 Field Service and other tools. You should be capable of dealing with work orders, which means that you can create and manage them, explain the whole lifecycle of the work order, control incidents, manage inspections, and operate agreements. In addition, you will be evaluated on your ability to assign and forward work orders by using the Schedule Assistant, utilize the Field Service mobile app, operate inventory and purchasing procedures. Moreover, your proficiency in using assets as well as connected devices will be checked. Within this part, be ready to explain use cases for IoT, apply Azure IoT Hub, and operate customer assets.
Being a certified professional with the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification, you can earn from $63,000 to $120,000 per year.