ECCouncil

Frequently Asked Questions

How can I get the products after purchase?

All products are available for download immediately from your Member's Area. Once you have made the payment, you will be transferred to Member's Area where you can login and download the products you have purchased to your computer.

How long can I use my product? Will it be valid forever?

CertKiller products have a validity of 90 days from the date of purchase. This means that any updates to the products, including but not limited to new questions, or updates and changes by our editing team, will be automatically downloaded on to computer to make sure that you get latest exam prep materials during those 90 days.

Can I renew my product if when it's expired?

Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with a 30% discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

How often are the questions updated?

We always try to provide the latest pool of questions, Updates in the questions depend on the changes in actual pool of questions by different vendors. As soon as we know about the change in the exam question pool we try our best to update the products as fast as possible.

How many computers I can download CertKiller software on?

You can download the CertKiller products on the maximum number of 2 (two) computers or devices. If you need to use the software on more than two machines, you can purchase this option separately. Please email support@certkiller.com if you need to use more than 5 (five) computers.

What operating systems are supported by your Testing Engine software?

Our testing engine is supported by Windows. Andriod and IOS software is currently under development.